Frequently Asked Questions

Before You Buy

Q: How much does a LOJO Web website cost?
Q: What happens after I decide to have my website built by LOJO Web?
Q: Will I know how to populate, maintain and update my website once it is complete?
Q: If I don’t want to update my own website content, can LOJO Web do it for me?
Q: What happens if I have problems using LOJO CMS?
Q: Do I need to purchase a domain name?
Q: If I choose a Presence or Plus package can I still get a .com domain name?
Q: What if I already have a domain name?
Q: How long will it take to build a Web site?
Q: Can LOJO Web provide graphics that are relevant to my business?
Q: What happens to my domain name and e-mail if I cancel my service?
Q: Can LOJO Web help me promote my website?

ECommerce

Q: What is a merchant account?
Q: How do I set up my merchant account?
Q: Is LOJO Web secure?
Q: How much will it cost to add Ecommerce?

Support

Q: How do I pay for my monthly hosting cost?
Q: What kind of services can I expect from LOJO Web once I launch my Website?
Q: Will I need LOJO Web to maintain my website once it’s developed?
Q: How do I pay for additional services such as maintenance or training? Q: Why does your hosting start from $19?

Running Your Website

Q: I’m not at the office and I need to check my email, how do I check it online?
Q: I want to setup my email account in Outlook, what are the server settings?

Before You Buy

Q: How much does a LOJO Web website cost?
A: Our website packages start from as little as $0 setup and $30 hosting per month (GST inclusive). To choose the package that is right for your business, take a look at our Packages and Prices page.

Q: What happens after I decide to have my website built by LOJO Web?
A: Once you have spoken with a LOJO Web consultant, you will receive an electronic copy of our Website Planner document. A simple planning tool designed to help you collate and organize the content appearing in your new website. If you are unsure of the correct package for your business or require some presales assistance, we would welcome the opportunity to meet with you and discuss the project at our Roseville office. Once the website planner has been finalized and all of the accompanying artwork has been received, our graphics team will begin preparing a concept design for your website. To learn more about the LOJO Web process, please visit the "How It Works" section of our website.

Q: Will I know how to populate, maintain and update my website once it is complete?
A: Of course! our Starter Kit comes with a detailed user manual that clearly describes all of the available functionality (within the LOJO CMS content management system) in a step by step reference guide. All documentation includes detailed diagrams and screenshots to help familiarize you with LOJO CMS and present the various features in the most understandable way.

We also offer a complimentary training service to all customers that feel more comfortable with an interactive demonstration from one of the LOJO Web consultants. We maintain a fully equipped training lab in our head office designed to provide the ideal staging environment for personalized tuition. Our goal is to bring you up to speed with LOJO CMS and demonstrate all of the available functionality at a pace that suits you. Feel free to book a lab session at a time that is convenient for you.

Q: If I don’t want to update my own website content, can LOJO Web do it for me?
A: Of course! We offer a range of maintenance plans designed to save you time and ensure that your website is constantly reflecting a fresh look with the most up to date content. To find out more about the different maintenance plans, please visit our extra services page.

Q: What happens if I have problems using LOJO CMS?
A: Our support team is available by phone or e-mail Monday through Friday 9am - 5pm (PST). If you have any problems or questions, just call or e-mail us for a same day response.

Q: Do I need to purchase a domain name?
A: No, all you have to do is choose the right one and we will do the rest. The Web Presence and Web Plus packages include registration of a .com domain name for 1 year. The Web Premium and Web Flyer packages’ includes a .com domain name for 2 years.

Q: If I choose a Presence or Plus package can I still get a .com domain name?
A: Yes! Even though it is not included as a standard part of either package, we will discount the 2 year registration fee for your .com address by $33 dollars to ensure you get your .com for the best available price in the United States.

Q: What if I already have a domain name?
A: No problem! We’ll gladly transfer your existing domain name to your new LOJO Web website free of charge.

Q: How long will it take to build a Web site?
A: The development time depends on the requirements of your website. The Web Flyer can be up and running in 72 hours. Typically, we aim to deliver your website within 2-3 weeks. Talk to a consultant for more information.

Q: Can LOJO Web provide graphics that are relevant to my business?
A: Yes. LOJO Web can use a combination of stock photography and images/graphics that relate to your business or industry to help create a professional design for your website.

Q: What happens to my domain name and e-mail if I cancel my service?
A: The domain name included with your account is registered in your name. If you decide to cancel your plan, you can choose to transfer your domain name to another provider. You will have to re-configure your e-mail addresses with the new server settings. We can provide you with a static output of your website for transfer if required.

Q: Can LOJO Web help me promote my website?
A: Yes! As a standard procedure for all websites, we align our design principles with commonly accepted benchmarks for search engine optimization. All of our packages include full keyword, page title and meta-tag administration tools to increase the likelihood of a favorable search engine ranking.

LOJO Web offers advanced site promotion plans for customers looking to develop a comprehensive online marketing strategy for their business. Our consultants will work within your budget and requirements to formulate an effective solution that increases online awareness and promotes your business to a wider global market.

ECommerce

Q: What is a merchant account?
A: A merchant account is the bank account that tracks and transfers all of the monetary transactions that occur through your website. Your first step in building your e-commerce site is setting up a merchant account with a provider.

Q: How do I set up my merchant account?
A: Talk to a LOJO Web consultant about ways to setup a merchant account with your banking institution.

Q: Is LOJO Web secure?
A: Yes! All LOJO Web websites are completely secure. Each hosting package includes 24 hour monitoring, virus protection and daily website and database backup. All ecommerce is secured by Thawte’s 128-bit SSL certificate encryption.

Q: How much will it cost to add Ecommerce?
A: That all depends on how customized your ecommerce processes are and how many products you have. If your requirements fit our standard Ecommerce package it can cost as little as $395 to convert your new or existing site into a fully operational online store!

Support

Q: How do I pay for my monthly hosting costs?
A: We accept the following methods of payment:
Cheque: Full year in advance only
Direct Debit: Automatically debited from the specified account number
Credit Cards: Automatically debited from the nominated account
Customers who choose to pay their hosting a year upfront are rewarded with one full month’s hosting free!

Q: What kind of services can I expect from LOJO Web once I launch my Website?
A: We are constantly monitoring the Web and keeping up to date with the latest technologies. Our consultants are always available to discuss the latest developments and potential opportunities that may enhance the utility of your website. To learn more about the additional services currently offered by LOJO Web, please visit our Extra Services section.

Q: Will I need LOJO Web to maintain my website once it’s developed?
A: No. Every package comes with the LOJO Web’s LOJO CMS content management system and complete documentation for maintaining all aspects of your website. We also conduct complimentary training sessions for customers at our local training lab.

Q: How do I pay for additional services such as maintenance or training?
A: Services that do not occur on a fixed monthly basis (such as optional components and extra services) will be invoiced on a standard 14 day credit policy. Payment for these services can be made by check, credit card or direct transfer.

Q: Why does your hosting start from $30?
A: All LOJO Web sites are hosted on either our Linux or Windows 2003 servers. Our Windows 2003 servers are running the latest Microsoft .NET environment and sophisticated SQL Server databases. Our dedicated servers are located at Blue Planet (a US leading website hosting company) state of the art datacenter. Your hosting fee also covers unrestricted author licensing for the use of the LOJO CMS content management system. We also provide free phone and email support as well as access to complimentary training - exceptional value for money!

Running Your Website

Q: I’m not at the office and I need to check my email, how do I check it online?
A: You can either click here or at the bottom of the LOJO Web Site (web mail link) to go to the web mail login page. LOJO Web’s webmail facility provides you with convenient access (when you are traveling or away from the office) to your email from any computer with Internet connectivity (similar to Hotmail).

Q: I want to setup my email account in Outlook, what are the server settings?
A: Incoming (POP) e-mail server : mail.yourwebsite.com
Outgoing (SMTP) email server : mail.yourISP.com*

* Please note: if you are an SBC Global or Yahoo customer you will need to set your Outgoing e-mail server settings accordingly.